{"id":1195,"date":"2007-06-30T13:06:44","date_gmt":"2007-06-30T13:06:44","guid":{"rendered":"http:\/\/informacyde.com\/blog\/?p=1195"},"modified":"2010-11-07T12:22:49","modified_gmt":"2010-11-07T11:22:49","slug":"sav-d-apple","status":"publish","type":"post","link":"https:\/\/www.informacyde.com\/blog\/apple\/sav-d-apple\/","title":{"rendered":"SAV d’Apple"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Depuis 1 an et 3 mois que je suis sur Apple, malgr\u00e9 les soucis que j\u2019ai pu avoir, je suis tr\u00e8s content d\u2019avoir quitt\u00e9 windows. Vraiment\u00a0! Je me suis rendu compte qu\u2019au niveau d\u2019Apple, les probl\u00e8mes viennent plus souvent du mat\u00e9riel que de l\u2019OS. Tant mieux car quand \u00e7a marche, c\u2019est vraiment g\u00e9nial. Pour ma part, j\u2019ai deux machines Apple. Un MacBook Pro achet\u00e9 d\u00e8s sa sortie sur l\u2019Apple Store (la boutique d\u2019Apple sur Internet) et un Mac Mini que j\u2019ai depuis quelques mois. Ce dernier me satisfait pleinement. Pour une machine si petite et si peu ch\u00e8re, elle a tout d\u2019une grande\u00a0! Mon MacBook Pro, quant \u00e0 lui, m\u2019a souvent emmerd\u00e9. Je l\u2019ai amen\u00e9 4 fois en r\u00e9paration, dont la derni\u00e8re date de cette semaine. 2 changements de carte-m\u00e8re, 1 changement de dalle (l\u2019\u00e9cran), et un changement de batterie. Donc souvent des soucis, et pas des moindres. Cette semaine, je le rapporte donc pour la 4\u00e8me fois au service technique \u00e0 c\u00f4t\u00e9 de chez moi pour le r\u00e9parer car il ne d\u00e9marrais plus. Enfin le disque dur ne le lan\u00e7ait pas, donc \u00e9cran noir et c\u2019est tout\u00a0! Et hop, c\u2019est encore la carte m\u00e8re. Sauf que depuis mon dernier changement, elle n\u2019\u00e9tait plus garantie\u00a0! Donc je devais me payer 900 euros de r\u00e9paration\u00a0! J\u2019appelle donc le SAV de Apple (le si\u00e8ge en gros) pour gueuler. C\u2019est long\u2026 Au final, on ne peut rien faire pour moi \u00e0 part m\u2019offrir un bon de r\u00e9duction sur l\u2019Apple Store. Je rappelle le lendemain. Je tombe sur une autre personne qui me comprend mieux et qui elle, prend le temps de t\u00e9l\u00e9phoner \u00e0 mon centre agr\u00e9\u00e9 Apple chez qui mon MacBook Pro est en r\u00e9paration et cette fois, bonne nouvelle, je n\u2019ai qu\u2019\u00e0 payer la main d\u2019\u0153uvre. La carte-m\u00e8re est prise en charge par Apple (heureusement, elle vaut 800 euros !). Tout content, je r\u00e9cup\u00e8re jeudi soir ma machine avec quand m\u00eale 95 euros \u00e0 payer\u00a0! Le soir m\u00eame, j\u2019ai encore un probl\u00e8me que je ne soup\u00e7onnais pas de pouvoir exister\u00a0! Quand l\u2019ordinateur est \u00e9teint, et que je le branche pour le charger, les ventilateurs s\u2019allument et tourne \u00e0 plein r\u00e9gime\u00a0! Donc vendredi matin, je repars chez le technicien Apple qui commence \u00e0 bien me conna\u00eetre. Je le rappelle dans l\u2019apr\u00e8s-midi le temps qu\u2019il regarde si c\u2019est une nouvelle fois la carte-m\u00e8re\u00a0: Eh oui, c\u2019est bien \u00e7a\u00a0! J\u2019appelle donc Apple pour gueuler tout ce que je peux et me faire entendre\u00a0! La femme avec qui je suis au tel me dit qu\u2019elle me rappelle quand elle aura eu le centre o\u00f9 mon ordinateur est en r\u00e9paration. Quand elle me rappelle quelques minutes plus tard, elle me dit\u00a0: \u00ab\u00a0Je les ai bien au tel\u2026 D\u2019apr\u00e8s eux, vous \u00eates en possession d\u2019une machine extraterrestre\u00a0!\u00a0\u00bb C\u2019est ce que je me tue \u00e0 leur dire depuis le d\u00e9but de semaine mais bon\u2026 Et c\u2019est l\u00e0 que j\u2019entends la phrase miracle\u00a0: \u00ab\u00a0Nous allons vous remplacer votre machine\u00a0\u00bb. Voil\u00e0, enfin, je vais avoir une nouvelle machine, neuve qui marche (je l\u2019esp\u00e8re)\u2026<\/p>\n

J\u2019ai voulu \u00e9crire ce message pour montrer qu\u2019au final, le SAV d\u2019Apple est vraiment performant. Il faut un peu se battre, ce qui est compr\u00e9hensible sinon \u00e7a serait trop facile de renouveler son ordinateur mais pour ceux qui le m\u00e9ritent vraiment, on peut le faire et Apple le comprend\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

Depuis 1 an et 3 mois que je suis sur Apple, malgr\u00e9 les soucis que j\u2019ai pu avoir, je suis tr\u00e8s content d\u2019avoir quitt\u00e9 windows. Vraiment\u00a0! Je me suis rendu…<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[24],"tags":[710,114],"class_list":["post-1195","post","type-post","status-publish","format-standard","hentry","category-apple","tag-applecare","tag-mac"],"yoast_head":"\nSAV d'Apple - Informacyde<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.informacyde.com\/blog\/apple\/sav-d-apple\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SAV d'Apple - Informacyde\" \/>\n<meta property=\"og:description\" content=\"Depuis 1 an et 3 mois que je suis sur Apple, malgr\u00e9 les soucis que j\u2019ai pu avoir, je suis tr\u00e8s content d\u2019avoir quitt\u00e9 windows. 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