{"id":6814,"date":"2011-08-05T12:36:43","date_gmt":"2011-08-05T10:36:43","guid":{"rendered":"http:\/\/informacyde.com\/blog\/?p=6814"},"modified":"2011-08-05T12:36:58","modified_gmt":"2011-08-05T10:36:58","slug":"le-sav-apple-toujours-excellent","status":"publish","type":"post","link":"https:\/\/www.informacyde.com\/blog\/apple\/le-sav-apple-toujours-excellent\/","title":{"rendered":"Le SAV Apple toujours excellent !"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Apple est critiqu\u00e9 pour le co\u00fbt de ses produits, pour son syst\u00e8me ferm\u00e9, et certaines autres choses. Mais parlons aujourd’hui du SAV qui est excellent<\/strong> ! J’avais d\u00e9j\u00e0 \u00e9crit un billet<\/a> l\u00e0 dessus concernant mon MacBook Pro (et un billet sur le SAV d’Apple<\/a>). Cette fois, je vais raconter ce qui m’est arriv\u00e9 avec mon iMac.<\/p>\n

En octobre dernier, ma carte vid\u00e9o fait des siennes deux fois de suite au mois d’octobre.<\/strong> Avant que je sache que c’\u00e9tait ma carte vid\u00e9o, Apple a commenc\u00e9 par m’envoyer un r\u00e9parateur \u00e0 domicile \u00e9tant toujours sous garantie AppleCare. Sauf que le technicien connaissait apparemment mal son m\u00e9tier car il m’a chang\u00e9 mon disque dur. Evidemment, le probl\u00e8me n’\u00e9tait pas l\u00e0, donc \u00e7a n’a pas donn\u00e9 grand chose, si ce n’est que j’ai gagn\u00e9 un disque dur neuf, apr\u00e8s deux ans d’utilisation. Pourquoi pas :)<\/p>\n

Je l’am\u00e8ne suite chez mon r\u00e9parateur agr\u00e9\u00e9 Apple<\/strong> habituel, qui d\u00e9tecte, comme ce que je pensais, que c’\u00e9tait la carte graphique. Apr\u00e8s avoir r\u00e9cup\u00e9r\u00e9 ma machine, la carte re-l\u00e2che une semaine apr\u00e8s !! Je ram\u00e8ne l’iMac chez le r\u00e9parateur. Tout est pris en charge heureusement, mais c’est pas comme si je d\u00e9pla\u00e7ais un Mac Mini.<\/p>\n

Apr\u00e8s cela, tout se passe bien jusqu’\u00e0 fin juillet<\/strong>… Je ram\u00e8ne mon ordinateur chez Apple : carte \u00e0 vid\u00e9o \u00e0 changer une nouvelle fois ! Sauf que je ne suis plus sous garantie AppleCare ! J’ai un devis 397 euros<\/strong> !
\nJ’ai donc imm\u00e9diatement appel\u00e9 Apple pour n\u00e9gocier cela avec eux. Je suis tomb\u00e9 au d\u00e9but sur \u00ab\u00a0un simple employ\u00e9\u00a0\u00bb qui doit avoir pour consigne de faire barrage et de dissuader les clients de gueuler en leur demandant d’\u00e9crire un courrier. J’ai bien sur refus\u00e9, sachant que pour mon MacBook Pro, ils avaient \u00e9t\u00e9 r\u00e9actifs au t\u00e9l\u00e9phone ! Apr\u00e8s 15 minutes \u00e0 perdre mon temps, je lui ai demand\u00e9 de me passer son sup\u00e9rieur et il s’est ex\u00e9cut\u00e9.<\/p>\n

Je vous passe les d\u00e9tails mais je suis tomb\u00e9 sur quelqu’un de tr\u00e8s performant qui s’est occup\u00e9 tout de suite du probl\u00e8me et est entr\u00e9 en contact avec mon centre de r\u00e9paration \u00e0 qui il a demand\u00e9 de faire des analyses plus pouss\u00e9es sur ma machine.<\/p>\n

Au final, j’apprends que Apple va prendre exceptionnellement en charge ma r\u00e9paration<\/strong>. D\u00e9j\u00e0 parce que c’est la 3e fois en 3 ans que l’on me change la m\u00eame pi\u00e8ce (et d’apr\u00e8s leur analyse, ce n’est pas d\u00fb \u00e0 une autre pi\u00e8ce de l’ordinateur), aussi parce que ma garantie AppleCare est termin\u00e9e depuis seulement deux mois et pour finir parce que je suis un bon client Apple.<\/p>\n

Je ne suis pas du genre \u00e0 gueuler quand ce n’est pas justifi\u00e9. L\u00e0, j’ai appel\u00e9 uniquement parce que c’\u00e9tait la 3e fois qu’on me changeait la carte vid\u00e9o. Puis ils ont h\u00e9sit\u00e9 avant d’accepter la prise en charge.<\/p>\n

Il est donc inutile de t\u00e9l\u00e9phoner \u00e0 Apple pour tout n\u00e9gocier, ils savent parfaitement ce qu’ils font mais si vous pensez que c’est justifi\u00e9, n’h\u00e9sitez pas, \u00e7a pourra peut-\u00eatre fonctionner.<\/p>\n

Quoiqu’il en soit, Apple m’a encore une fois prouv\u00e9 qu’on pouvait leur faire confiance m\u00eame en cas de probl\u00e8me.<\/strong><\/p>\n

Maintenant, vivement que je r\u00e9cup\u00e8re mon iMac<\/strong>. C’est moins agr\u00e9able d’\u00eatre sans son ordinateur principal et de travailler, en attendant, sur un portable qui manque cruellement de puissance.<\/p>\n","protected":false},"excerpt":{"rendered":"

Apple est critiqu\u00e9 pour le co\u00fbt de ses produits, pour son syst\u00e8me ferm\u00e9, et certaines autres choses. Mais parlons aujourd’hui du SAV qui est excellent ! J’avais d\u00e9j\u00e0 \u00e9crit un…<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[24],"tags":[959,958,960,957],"class_list":["post-6814","post","type-post","status-publish","format-standard","hentry","category-apple","tag-carte-viedo","tag-imac","tag-macbook-pro","tag-sav"],"yoast_head":"\nLe SAV Apple toujours excellent !<\/title>\n<meta name=\"description\" content=\"Le SAV Apple toujours excellent !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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